Shipping
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
- Express Post: Leaves everyday and varies in delivery time from 3 to 5 working days you can tracki it from this link http://auspost.com.au/parcels-mail/track.html#/track
- Bus freight:Buses to WA leave daily Mon to Friday (order sunday to thursday)Buses to Qld leave Monday and Thursday Orders have to be in so we can get to depot on Friday morning (for monday despatch) or thursday morning(for friday despatch). Public holidays Bus leaves but we drop at depot. http://www.greyhoundfreight.com.au/track-and-trace.htm
Greyhound Depot Contact
CAIRNS Yard : 07 4035 5244 (15 bollard street)
BROOME Yard : 08 9192 1409 (8 Florence Way)
MT ISA Depot :07 4749 0371 (17-19 Marian Street)
Townsville Depot:07 4774 3234 (788 Ingham Road)
Coober Pedy: 08 8672 5151 (52 - 56 Hutchinson Street)
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Returns Policy
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.